Benefits Of Using Dial Results Remote Agents

Their are benefits of using Dial Results Remote Agents:

Lower operating costs. Agents working on a DialResults IP enabled predictive dialer solution from home means a much smaller contact center facility is required for major cost savings to a contact center’s business solution.

Lower Telecommunications Cost. Routing calls over the DialResults IP network will dramatically reduce a contact centers costs for both inbound and outbound.

Seamless service. An agent’s physical location must be transparent to everyone: agents, callers, and called 3rd parties. Dial Results also allows the contact center to maintain high-quality service, when one contact center location is closed or reaches its call handling capacity, calls must be automatically routed to another location.

Easy administration. Separate sites can be difficult to administer. Dial Results contact center solution IP predictive dialer address this issue of ease of use and administration.